LASIK & Surgical Counselor
Eatontown, New Jersey•Full-time
About the Job
Join Our Award-Winning Team at Atlantic Eye Physicians
Are you passionate about helping patients achieve visual freedom through life-changing procedures like LASIK? Atlantic Eye is seeking a motivated, patient-focused Surgical Counselor/ LASIK Coordinator who delivers a white-glove, concierge-level experience from consultation through recovery.
Are you passionate about helping patients achieve visual freedom through life-changing procedures like LASIK? Atlantic Eye is seeking a motivated, patient-focused Surgical Counselor/ LASIK Coordinator who delivers a white-glove, concierge-level experience from consultation through recovery.
Atlantic Eye is a multi-specialty ophthalmology practice with locations in Eatontown, Holmdel, Little Silver, and Wall Township, and has been voted Best Eye Care Clinic in Monmouth County three years in a row for our commitment to exceptional patient care. Last year, we were also voted Best Place to Work.
This LASIK-focused role serves as the patient’s primary guide throughout their refractive surgery journey ensuring a seamless, personalized experience from initial inquiry through post-operative care.
Key Responsibilities:
- Deliver a white-glove experience for LASIK, refractive, and other ophthalmic surgery patients, guiding them through consultations, procedures, and post-op care.
- Serve as the primary point of contact for LASIK patients, providing personalized education, answering questions, and ensuring confidence in surgical decisions.
- Educate patients on LASIK, refractive, and other eye procedures, including candidacy, expected outcomes, recovery, and lifestyle benefits.
- Coordinate all aspects of surgical care, including scheduling, diagnostics, consents, fees, financing, and follow-ups.
- Manage inquiries via phone, email, and digital platforms, ensuring timely, professional responses and conversion of consultations to procedures.
- Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to deliver a seamless, concierge-level experience.
- Provide critical behind-the-scenes operational support to Surgical Counselors by managing administrative workflows, coordinating patient communication, and ensuring all pre-surgical requirements are completed efficiently so counselors can focus on delivering an exceptional patient experience.
- Support Surgical Counselors as needed, traveling between practice locations to ensure consistent patient care.
Qualifications:
- Experience in healthcare or ophthalmology; surgical counseling/refractive surgery coordination preferred
- Strong communication, patient education, and financial discussion skills
- Excellent organization, multitasking, and technology proficiency, including EHR and scheduling systems
- Able to thrive in a fast-paced, patient-focused environment
Education:
- High school diploma or equivalent required, some college preferred
Work Schedule:
Monday through Friday 8:30 AM to 5:00 PM with a scheduled 30-minute lunch. Flexibility is important, with possible evening and weekend availability when needed.
Why Join Atlantic Eye?
At Atlantic Eye, we believe our team is the reason we continue to deliver award winning care. We pride ourselves on creating a supportive environment where employees can grow professionally while helping patients achieve life changing vision outcomes.
At Atlantic Eye, we believe our team is the reason we continue to deliver award winning care. We pride ourselves on creating a supportive environment where employees can grow professionally while helping patients achieve life changing vision outcomes.
- Competitive salary based on experience
- 401K retirement plan with employer match
- Medical, dental, and vision benefits
- Paid time off including holidays and vacation
- Employee discounts on eyewear and exams
- Ongoing training and career growth opportunities